FAQ

We refrain from using any petroleum based ingredients, we use 100% plant based oils, butters and waxes. Even our emulsifiers are derived from vegetables fats not petroleum.

There are no synthetic fragrances in any of our products; the sweet aromas that you will smell are the result of fresh dried flowers and herbs that provide a therapeutic benefit in addition to a pleasant aroma.

We also refrain from using synthetic colors the color that you see in our products is a result of the natural colors of each ingredient blending together.

When we say plant based that means the oils, butter or waxes are harvested from the seed, flower or fruit of a tree or plant.

While many of our ingredients are certified organic, some of them are not and therefore we do not claim that our products are organic.

If you are unhappy with your purchase for any reason you may return it within 30 days, in its original packaging for a full refund less shipping costs. Simply email us at customerservice@elementsofaliel.com

Most orders are shipped via USPS, occasionally they will be shipped via UPS or FedEx depending on the shipping options chosen at checkout.

Your order will ship within 3-5 business days, not including holidays and weekends unless otherwise noted.

Once orders are processed, tracking numbers are automatically emailed in the shipment confirmation when labels are printed. When the tracking number is tracked online, you can see the current transit status for the package. There are 3 main tracking statuses: label created, In transit, Delivered. If the status is “pre-shipment” – it means a label has been created for your order but it has not yet been picked up / shipped. The status will be updated to “In Transit” once the package has been scanned into the system after pick up. During special promotions and holidays, it can take an extra day or two to be scanned into the system. The “in-transit” status appears after the package has been picked up and scanned into Carrier’s system at their facility. It will continue to show “In Transit” throughout the entire journey to the final destination where the last scan will update the status to “Delivered”. The following are examples of “delivery notifications” : When there is an exception for an “incorrect address”, it means that there may be a misspelling, missing information, or the apartment/ suite number is incorrect. If you see that there is a notice for incorrect address and we have not contacted you, you can contact us at customerservice@elementsofaliel.com or 215-703-8139 Once the address has been corrected, the carrier will re-attempt delivery the next business day. When there is an exception for “customer not available or business closed”, it means that delivery was attempted but the final destination was closed or the recipient was unavailable. The carrier will attempt delivery the next business day. When there is an exception for “unable to deliver, returned to shipper”, it means that the recipient has moved, package cannot be forwarded to the new location, or 2-3 delivery attempts were unsuccessful. When this happens, the carrier will initiate the return back to the sender (Elements of Aliel).

A tracking number will be provided with your shipment confirmation email as well as the carrier and shipment method used. Use that number on the carrier’s website to track your package.

If the tracking has not updated, it might mean the package hasn’t yet been picked up. Orders are generally processed and shipped on the same day unless an unexpectedly successful promotion occurs. Tracking information will be updated once the packages have been scanned into the system at the hub. There is step by step tracking for USPS Priority packages, but does not always update immediately. If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc) which should resume within a day or so. If you cannot track your package a few days after you have received the shipping confirmation, please contact us by emailing customerservice@elementsofaliel.com or 215-703-8139 If the tracking has updated and suddenly stopped but does not continue updating within a day or two, it can mean: Package is stuck and requires further assistance. (incorrect/ missing address). Package is damaged or lost.

Carriers often provide an estimated delivery date to show when a package is projected for delivery. These estimates often change depending on current weather or road conditions. Please make sure to check the tracking number often to make sure that it is moving. If you still have not received your package after a week from the estimated delivery date, please let us know by contacting customerservice@elementsofaliel.com or 215-703-8139

Unfortunately once your tracking says delivered we are no longer responsible for it. We encourage you to reach out to you local post office to confirm delivery location.